At Lead Guys – by Ayaz, we believe in transparency and making your experience as smooth as possible. Whether you’re exploring our lead generation services or shopping from our online store, we’ve compiled answers to the most common questions to help you navigate every step with confidence.
From understanding how we work to tracking your order, you’ll find helpful information below. If your question isn’t listed, feel free to reach out — our team is always here to help.
Frequently Asked Questions
Delivery charges vary based on your location and the size of your order. Standard shipping within the country is typically calculated at checkout, while international shipping rates are shown before payment confirmation. We also offer free shipping on orders over a certain value — please check our current promotions or contact our support team for details.
We accept a variety of secure payment options for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), UPI, PayPal, and select digital wallets. All transactions are encrypted to ensure your information is safe.
Delivery times depend on your location and the shipping method chosen. Standard domestic orders typically arrive within 3–7 business days, while international deliveries may take 7–14 business days. You’ll receive a tracking link once your order is shipped.
Absolutely. We prioritize your security by using SSL encryption and secure payment gateways to protect all transactions. Your personal and payment information is never shared with third parties and is handled in strict compliance with data protection laws.
Once you place your order, you’ll receive a confirmation email with your order details. Our team then processes and prepares your items for shipping. As soon as your order is dispatched, we’ll send you a tracking number so you can follow its journey to your doorstep.
Cancellation FAQs
Yes, you can cancel your order within 12 hours of placing it, as long as it hasn’t been processed or shipped. After that window, cancellations may not be possible.
To cancel your order, please contact our customer support team with your order number via email or our contact form. We’ll confirm the cancellation and process it promptly if eligible.
If your order is canceled within the eligible time frame, you’ll receive a full refund to your original payment method. Refunds typically take 5–7 business days to reflect.
Custom or made-to-order items may not be eligible for cancellation once production has begun. Please check the product details or reach out to us directly for clarification.
Once your order has been shipped, it cannot be canceled.